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Wealth of Nations : Healthcare delivery of the future: How digital technology can bridge time and distance between clinicians and consumers

PWC ; Health Research Institute, PWC ; Health Research Institute, 2014년 발간

세부항목 안내표
대분류 키워드 Time Horizon Quality Territorial Scope
Social Healthcare deliver 없음 Recommand Global

Report 보고서

요약

Twenty-five years ago, after doctors and nurses collected patient data, it was more often than not left buried in archaic, paper-based filing systems, only to resurface if triggered by memory. Just as the banking and retail, one of the biggest developments in healthcare during the last quarter century has been the remarkable progress made in capturing patient, clinical, research, administrative, and cost data. 

In short order, entrepreneurs have devised technologies aimed at increasing access, improving quality, and lowering cost—starting with e-prescribing to reduce medical errors and basic standards for sharing data to improve communication among caregivers often located in different settings. 

In 2009, the federal government put money behind the drive to go paperless, handing out more than $25 billion in incentives for adopting electronic health records (EHRs).1 Now 400,000 eligible providers who have attested to the “meaningful use” of their EHRs are generating reams of clinical and cost data.2 

Industry leaders followed, devising new ways to connect patients and caregivers via secure websites, 

telehealth, remote monitoring, and mobile health apps—removing the barriers of time and distance, and bringing a traditionally fragmented industry closer together. 

A few health systems are using advanced analytics to translate large amounts of data about a patient’s condition and behavior to actually anticipate the need for interventions and revise care plans.

Today the health sector faces a daunting new digital challenge: unleashing the power of technology to fundamentally reinvent how care is delivered. Healthcare companies should connect their old systems with new digital technologies and merge the data locked inside them to generate meaningful, actionable insights for caregivers. 

In the New Health Economy, digitallyenabled care is no longer a niceto-have, but rather a fundamental business imperative. Industry leaders across health plans, hospitals and the pharmaceutical industry all see major shifts in how care is being delivered. Digital technology bridges time, distance and the expectation gap between consumers and clinicians.

PwC’s Health Research Institute (HRI) surveyed 1,000 physicians and physician “extenders” (e.g., 

nurse practitioners and physician’s assistants) and found that caregivers share similar views with consumers on the promise of digital technology to:

• Help caregivers work more as a team: Nearly half of consumers and 79% of physicians believe the use of mobile devices can help clinicians better coordinate care. • Increase patient-clinician interaction: Half of physicians said that digital visits, or e-visits, could replace more than 10% of in-office patient visits, while nearly as many consumers said that they would be willing to communicate with their caregivers online. • Put diagnostic testing of basic conditions into the hands of patients: About 42% of physicians are at least somewhat comfortable relying on at-home test results to prescribe medication.3 • Promote self-management of chronic disease using health apps: Twenty-eight percent of consumers said they have a healthcare, wellness, or medical app on their mobile device, up from 16% last year. Roughly two-thirds of physicians said they would be willing to prescribe an app to help patients manage a chronic disease such as diabetes.

How healthcare executives envision care 

본문

- The heart of the matter

   As patients transition from passive healthcare recipients to active value-seeking consumers,

   it is the health sector’s turn to master digital tools............................................................................................2

- An in-depth discussion

  The care models of yesterday are inadequate to satisfy growing industry and consumer expectations.

  Today, almost everywhere they turn, physicians are feeling pressure to meet these expectations..........5

- Conclusion

  Healthcare companies should help physicians and other caregivers make effective use of digital tools.

  ...................................................................................................................................................................................16




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